hibazie Frequently Asked Questions

Creating a hibazie account takes under two minutes. Visit hibazie.net, click the registration link, and fill in your username, email address, mobile number, and a secure password. You must confirm that you are 18 years of age or older and agree to the Terms & Conditions before your account is activated. A confirmation message will be sent to your registered mobile number or email.

hibazie requires a valid Bangladesh National Identity Card (NID) or passport for identity verification. You may also be asked to provide proof of address, such as a recent utility bill or bank statement issued within the last three months. Documents can be uploaded directly through your account dashboard. Verification is usually completed within 24 hours on business days.

Use the 'Forgot Password' link on the hibazie login page to reset your password. Enter your registered email address or mobile number and hibazie will send a secure reset link or OTP. Follow the instructions in that message to choose a new password. If you no longer have access to your registered contact details, reach out to [email protected] for manual account recovery assistance.

No — hibazie strictly permits one account per person, per household, and per device. Creating duplicate accounts is a violation of the Terms & Conditions and may result in the closure of all associated accounts and the forfeiture of any bonus balances. If you believe a duplicate account was created accidentally, contact [email protected] immediately to resolve the situation.

To permanently close your hibazie account, email [email protected] with the subject 'Account Closure Request' from your registered email address. Include your username and the reason for closure. Any remaining real-money balance will be processed as a withdrawal to your registered payment method before the account is closed. Note that if you are closing the account due to gambling concerns, a self-exclusion option may be more appropriate.

To deposit via bKash on hibazie, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction in your bKash app using your PIN, and the funds will appear in your hibazie wallet within minutes. The minimum deposit via bKash is ৳200. Always use the bKash merchant number displayed on the hibazie cashier page — do not send funds to any unofficial number.

Nagad deposits on hibazie are processed almost instantly — typically within 1 to 5 minutes of completing the transaction in your Nagad app. If a deposit has not appeared in your hibazie wallet after 15 minutes, take a screenshot of your Nagad transaction confirmation and send it to [email protected]. Our team will investigate and credit your account manually if a genuine deposit was made.

The minimum withdrawal amount on hibazie is ৳500. This applies to all available withdrawal methods including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, or other supported banks may have a higher minimum of ৳1,000. Withdrawal requests submitted before 5:00 PM BST (UTC+6) on business days are typically processed the same day.

hibazie does not charge its own processing fees on standard withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own transaction charges as per their standard fee schedule. To avoid unnecessary charges, withdraw in fewer, larger transactions rather than many small ones. Check your provider's current fee structure before initiating a withdrawal.

Withdrawals on hibazie may be held if your account identity verification (KYC) is incomplete, if an active bonus with wagering requirements has not yet been met, or if a routine security review has been triggered. Log in to your account and check the Cashier section for any pending verification steps. If everything appears complete but your withdrawal is still delayed beyond 24 hours, contact [email protected] with your withdrawal reference number.

Yes, hibazie accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay. The process is the same as bKash and Nagad — select your preferred provider in the hibazie Cashier, follow the on-screen steps, and confirm the payment in your mobile app. Minimum deposit amounts and processing times are comparable across all supported mobile banking methods.

To bet on Bangladesh Premier League (BPL) cricket matches, navigate to the Cricket section on hibazie during the tournament schedule. Select a match, browse the available markets — including match winner, top batsman, total runs, and over/under lines — and click on the odds you want to back. Your selection will be added to your bet slip. Enter your stake in BDT (৳) and confirm the bet. Live in-play betting is available for supported matches.

hibazie offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ODI internationals, and Bangladesh Tigers home and away series. Standard markets include match winner, toss winner, top batsman, top bowler, total sixes, total fours, innings runs (over/under), method of dismissal, and player performance specials. Market availability may vary depending on the match and tournament type.

Yes — all slot games available on hibazie are supplied by certified third-party game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each title uses a certified Random Number Generator (RNG) to ensure every spin outcome is fully random and independent of previous results. Return to Player (RTP) percentages for individual games are available in the game information panel within each slot title.

hibazie is fully optimised for mobile play. The platform works on all modern Android and iOS smartphones and tablets through your mobile browser — no app download is required. Simply open hibazie.net in Chrome, Samsung Internet, or Safari on your device and the site will adapt to your screen size automatically. All game categories including slots, live casino, cricket betting, and fishing games are available on mobile.

hibazie's live casino section features real-time games streamed from professional studio environments, supplied by providers including Evolution Gaming and Ezugi. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, and game-show style titles such as Crazy Time and Monopoly Live. Tables are available around the clock with dealers who speak English.

The hibazie welcome bonus is available to all newly registered players making their first qualifying deposit. The offer details — including the matched percentage and maximum bonus amount in BDT — are shown on the Promotions page at the time of your first deposit. To claim the welcome bonus, opt in during the deposit process. Bonuses are credited to your account automatically once the qualifying deposit clears.

Wagering requirements on hibazie bonuses specify how many times the bonus amount must be wagered before any winnings derived from that bonus can be withdrawn as real money. Each promotion specifies its own wagering requirement in the terms attached to that offer. Wagering is typically completed by placing bets on eligible games. Casino slots generally contribute 100% toward wagering, while some table games may contribute less.

Yes — hibazie bonuses carry an expiry period, which is stated in the terms of each specific promotion. If the wagering requirements are not completed within the specified time window, the bonus and any associated winnings will be removed from your account automatically. Check the 'My Bonuses' section in your account dashboard to see the expiry date and remaining wagering progress for each active bonus.

Yes, hibazie regularly includes free spins as part of deposit bonuses and standalone slot promotions. Free spins are typically awarded on selected Pragmatic Play or NetEnt titles and are credited to your account once the qualifying conditions are met. Winnings from free spins are added to your bonus balance and are subject to the wagering requirements specified in the relevant promotion's terms.

No — bonus funds and any winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing wagering, the active bonus and associated winnings will typically be forfeited, and only your real-money balance will be processed. Always check the wagering progress in your 'My Bonuses' dashboard before submitting a withdrawal request.

hibazie rewards regular players through an ongoing loyalty programme. As you wager on eligible games, you accumulate points that can unlock higher tiers with benefits including enhanced deposit bonuses, faster withdrawal processing, dedicated account management, and exclusive seasonal promotions tied to events like BPL season, Eid, and Pohela Boishakh. Full programme details are available on the Promotions page inside your account.

hibazie uses SSL encryption to protect all data transmitted between your browser and the platform, ensuring your personal information and financial transactions are secure. Account access is protected by password authentication, and suspicious login attempts trigger additional security checks. All game content is supplied by certified third-party studios with independently audited RNG systems. hibazie does not share your personal data with unauthorised third parties.

hibazie operates as an online gaming platform and makes its services available to Bangladeshi players who choose to access it. Players are responsible for understanding and complying with the laws applicable in their own jurisdiction. hibazie does not make specific claims about licensing under Bangladeshi law. We encourage all players to satisfy themselves about the legality of online gambling in their specific location before registering.

The minimum age to register and play on hibazie is 18 years. This is a strict and non-negotiable requirement. hibazie will verify the age of players and may request identity documents at any time. Any account found to belong to a player under 18 will be closed immediately and all associated funds will be reviewed in line with our Terms & Conditions. 18+ only — no exceptions.

To self-exclude from hibazie, go to Account Settings, select Responsible Gaming, and choose the Self-Exclusion option. You can select a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed before the period ends. Alternatively, email [email protected] with the subject 'Self-Exclusion Request' and the team will action it within 24 hours. During exclusion, you will not receive any promotional communications.

Deposit limits can be set under Account Settings → Responsible Gaming → Deposit Limits. You can choose daily, weekly, or monthly caps in BDT. Reducing a limit takes effect immediately. Increasing an existing limit is subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions during a losing streak. If you are concerned about your spending, we recommend setting the most conservative limit that still allows you to enjoy the platform responsibly.